Refund policy

*AT TIME OF PURCHASE/CHECKOUT YOU ARE AGREEING TO OUR TERMS OF SERVICE AND ALL POLICIES STATED ON OUR SITE.*

Return Policy for bordercitygames.ca

Please note, only items shipping using our couriers (Canada Post) are eligible for a refund under this policy. Border City Games retail location does not offer refunds for items purchased in store. Please see our comprehensive Sales Policy in store for more information.

Items are ineligible for any exchanges or refunds under the following circumstances:

• Items at a discount of 25% off or greater
  
  
• Used games or other used products
  
  
• Orders shipped internationally (outside of Canada)
  
  
• Damage to internal components or missing components due to manufacturing error
  
  
• Special order items
  
  
• Items without a factory seal
  
  
• Any wooden products, or products under the Classic Games category

The following items will not be eligible for exchange even with the factory seal:

• All Sports/Trading Card Game products (Magic: The Gathering, Pokémon, etc.)
• Any electronic games and/or computer software
• Any items at clearance prices
• Any special order items
• Any Games Workshop items
• Paints, painting accessories, Chessex dice cubes or bulk dice

If you are dissatisfied with your order for any reason contact us by email. If we provide an RMA number you can return your items for a prompt refund or exchange to www.bordercitygames.ca by Canada Post with tracked and insured mail.

Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.

Refunds are subject to a 15% restocking fee.

Refunds for items returned more than fourteen (14) days after the purchase date will be in the form of a credit redeemable on your next purchase.

The original shipping and handling charges are not refundable.

If you have an exchange for the same dollar amount, the cost to reship and/or handling charges will be incurred unless this was an error on our part.

Please mail your package in a prepaid, insured, traceable method to the address below. The cost of shipping to you is not refunded.

The cost of shipping the item to www.bordycitygames.ca is the responsibility of the customer.

Damage Claims

Orders are packed carefully to ensure integrity of product upon arrival to you. However, due to circumstances beyond our control, damage to products can occur during the shipping process. Please refer to the following paragraph for a definition of damage.

Items are ineligible for any damage claims under the following circumstances:

• Items at a discount of 25% off or greater
  
  
• Used games or other used products
  
  
• In store pickup
  
  
• Orders shipped internationally (outside of Canada)
  
  
• Damage to internal components or missing components due to manufacturing error
  
  

Definition of Damage

We reserve the right to refuse damage claims for the following types of damage:

• Any damage to shrink wrap
  
  
• Minor corner dents or dings
  
  
• Minor box indentation
  
  
• Any damage that does not affect the integrity of the game components
  
  
• Shelf wear
  
  

Claims will be evaluated on a case by case basis. We will require pictures of the damaged components, and the packaging of the order within 5 business days of your order being received in order to process any damage claims.

Missing Components or Damage to Internal Components

We are not responsible for any items that are factory sealed that have missing components or damage caused by manufacturing error (Misprints, folded cards, etc.). It is the responsibility of the customer to contact the manufacturer or publisher of the product and issue a claim with them. If you require assistance with this, we are able to provide contact information for you.

Event Pre-registration Cancellations

We reserve the right to apply a 25% administrative fee for cancellations made four days or more before the event date. No-shows will not be eligible for a refund.