Shipping Policy

AT TIME OF PURCHASE/CHECKOUT YOU ARE AGREEING TO OUR TERMS OF SERVICE AND ALL POLICIES STATED ON OUR SITE.

 

1. WHEN WILL MY ORDER SHIP/ BE DELIVERED?

Please allow 1-3 business days for your order to process and ship. We are always doing our best to make sure your order is sent as quickly as possible!

2. IN-STORE PICKUP

At checkout you will have the option to select In-Store Pickup at our brick-and-mortar location (Unfortunately, this option is not available if you use the following payment options: PayPal, Google Pay, Apple Pay, or Amazon Pay). Your order will typically be ready for pickup within 1 business days. Your order will be held for at least one month after processing. You must show valid Photo ID when picking up your order. If you would like to designate someone else to pick up on your behalf you must leave their name in the order notes or email us at bordercitygames@gmail.com with their name and your order number.

Please do not come to the store or phone us expecting to pick up your order before it is ready. We will not be able to assemble your order on the spot. Please contact us about your order only if you have not received a pickup notification three days after it was placed.

3. WHERE DO WE DELIVER?

Currently we ship anywhere within Canada and the United States of America. Certain products cannot be shipped to the United States of America due to publisher restrictions. This includes Games Workshop products, sealed Magic: The Gathering products, and select other products. Certain sale items may also be exempt from shipping to the USA. All restrictions will be noted on the given product's page.

4. SHIPPING RATES FOR ADDRESSES WITHIN CANADA

REGULAR ORDERS

Shipping costs will be automatically calculated at checkout based on address and order size.

These parcels are sent via Canada Post Expedited Parcel.

 

ORDERS CONTAINING ONLY TRADING CARD GAME SINGLES (**Currently the below are not in effect)

These orders are eligible for the following shipping rates and are sent via Regular Letter Mail without tracking or insurance  :

Letter Mail (up to 10g) - (Card Singles Only, No Tracking, No Insurance) $1.50

Bubble Mailer (up to 100g) - (Card Singles, No Tracking, No Insurance) $4.00

In addition, these orders can be shipped with the following flat rate costs:

Bubble Mailer Tracked (Card Singles Only) $15 for Western Canada, $20 for Eastern Canada

5. SALES TAX

All orders are taxed according to your Province, Territory or State.

6. PRE-ORDERS

Orders containing Pre-Order items will be held until ALL products in the order have been released. Please see our full Pre-Order Policy for more details before pre-ordering from us.

7. OVERSIZED ORDERS, SPECIAL CIRCUMSTANCES OR REMOTE LOCATIONS

In certain extraneous cases, additional shipping charges may be required. In these situations you will be contacted to arrange payment. If you wish to cancel your order at this time we will offer a full refund.

8. PRODUCT AVAILABILITY

All orders are subject to product availability. If an item is not in stock/over sold when your order is placed, we will attempt to contact you and remove the item from your order.

9. QUANTITY & ORDER ADJUSTMENTS

We reserve the right to adjust the quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes made to your order. This pertains to and is not limited to "buyouts" and other orders involving the sale of high demand products. If an order is deemed to be for resale purposes it may also be subject to a potential adjustment.

10. SELLER PROTECTION & FRAUD DETECTION

Orders may be subject to a name, address, and phone verification with the issuing bank of the credit card. If there are any discrepancies or errors that arise from this process we will attempt to contact you to resolve the issue. Credit or Debit cards issued outside the USA or Canada are not accepted as we cannot perform this step if necessary.

At our discretion we may include a Card For Pickup or Signature option for higher valued orders. This acts as insurance/seller protection and also prevents the theft of orders left on doorsteps.

WE RESERVE THE RIGHT TO CANCEL AN ORDER FOR ANY REASON. IF WE DO YOU WILL RECEIVE A FULL REFUND.

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